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Frequently Asked Questions
Who can be insured?
Only people who do sport professionally: no contract is made for those who don't. The policy can be bought by a citizen of Uzbekistan, or by a foreign citizen or a stateless person living in Uzbekistan.
What should I do after an injury?
Within 30 calendar days, send the insurer a written claim describing what happened. You will need the policy, an ID document, a form 195 medical certificate and the accident report. For disability, the medical and labour expert commission (VTEK) conclusion is also needed; in case of death, the death certificate. You can call 1166.
When will I be paid?
If the event is recognised as insured, an insured event report is signed and the payment is made within 5 banking days. A refusal, with its reasons, is sent no later than 15 days after all the documents are received.
How do I buy the policy and can I cancel it?
The policy is bought online: fill in the details on the website, confirm them with the SMS code and pay. The electronic policy comes by email. You can cancel the policy at any time with a written request, but the premium paid is not refunded when you cancel it yourself.