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Frequently Asked Questions
Who can be insured?
A person aged from 1 to 70. People with group I or II disability and those registered at a psychoneurological, oncological or dermatovenereological dispensary are not insured. The policy can be bought by a citizen of Uzbekistan, or by a foreign citizen or a stateless person living in Uzbekistan.
When does the policy start?
Cover starts once the premium is paid and lasts for the whole period stated in the policy. Events before the start or after the end of the period are not covered.
What should I do if an accident happens?
As soon as possible, and no later than 30 days, send the insurer a written claim describing what happened. You will need the policy, an ID document, a medical certificate with the diagnosis and, for a fracture, the X-rays. For disability, the conclusion of the authorised body is needed; in case of death, the death certificate. You can call 1166.
When will I be paid?
Once the insurer has all the documents and recognises the event as insured, an insured event report is signed and the payment is made within 5 banking days. A refusal, with its reasons, is sent no later than 15 days after all the documents are received.
How do I buy the policy and can I cancel it?
The policy is bought online: fill in the details on the website, confirm them with the SMS code and pay. The electronic policy comes by email and the policy number by SMS. You can cancel the policy at any time with a written request, but the premium paid is not refunded when you cancel it yourself.